The Unclassifiable Library Remix

Thursday, July 26, 2012

Twitter Frustrations

So frustrated with Twitter.  My @unclassifiable_ account is suspended, and there is no reason for it.  I don't market any products (other than to share posts about books I like), follow aggressively, or spam people.  I share information about libraries, reading, literacy, writing, censorship, and technology.  I hope they get it back up and running soon.  This has happened to me twice before and the first time I had to make an entirely new account, as they never responded to my technical support request.  The second time it was resolved quickly.  I hope it will be so this time as well.  I like to maintain my professional and personal accounts separately, and without that venue to quickly share work-related tidbits, I am at a loss.  

I did receive a reply to my contesting of the suspension quickly - but I believe that these are sent out automatically.  It's the next email I am anticipating.

Hello unclassifiable_!

We understand that you're contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.

Twitter suspends accounts for a variety of reasons:

• If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. You'll need to confirm that you've removed all prohibited following automation from your account, and will stop any manual aggressive following behavior. To expedite your appeal process, please review our <a href="">Best Practices</a> page if you haven't already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.

• Please take a minute to review the <a href="">Twitter Rules</a>.

• If you received an email from saying 'you're being suspended' or that we're going delete your account, you're safe; the email is fake. More information here

• While we strive to avoid mistakes, it's also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we'll take another look at your case. Our apologies if the error turns out to be ours.

Twitter Trust & Safety

Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed. Note that you need to reply from the address this mail was sent to. If you use an alias (such as to manage your account, ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.

Please note, we cannot accept email attachments at this time; please include all information in the body of your request.

<b>Your request summary is:</b>

unclassifiable_, Jul 26 06:20 am (PDT):

Regarding: Suspended account

Subject: Suspended Educational Account

Description of problem: I have been using this established account for some time now. I have no aggressive following or marketing habits. I share educational information for academic purposes. I am a librarian at a state university in charge of our library's social media and this is my work account. I greatly need access to this account to perform my job. Please restore it quickly. It has not been hacked or otherwise associated with any malaware type practices. I appreciate your quick attention to this matter, as my work is on hold until my access is restored.

Full name: June Power

Twitter username: @unclassifiable_

Email address:

Phone number(optional): 9105216369

My reply (since I am sure they don't read the initial ticket, but only those that pursue beyond this point): 

Hi Twitter.

My @unclassifiable_ account is suspended, and I can see (based on the guidelines) that there is no reason for it.  I don't market any products (other than to share posts about books I like), follow aggressively, or spam people.  I share information about libraries, reading, literacy, writing, censorship, and technology. This is a professional work account, tied to my university email address.  I am a librarian at a state university and am in charge of our library’s social media.  I use this account for educational purposes.  Please restore my access, as this is vital to my work.  Thanks so very much.

June Power

In other news, I returned from vacation this week.  It always seem as if work multiplies in my absence like Gremlins.  Additionally, several of my staff people are out or working reduced hours this week, meaning stretching circulation desk coverage.  I also have more reference desk hours than usual due to librarians taking vacation.  None of this I mind, but it does make for busy days. But honestly, I'd rather be busy than bored.  Mainly this week I've been catching up, but I also listened to the recorded Ares User Group meeting from ALA.  I am reviewing policies and procedures from the library's manual, especially those that have legal repercussions and must be further reviewed by the University's attorney.  I missed our book club this week, but am glad we are using Goodreads to track what everyone is reading.  Instead of one book that we all read, we are meeting monthly and everyone is just sharing books that they have recently read with the rest of the group.  I've assisted with ILL a bit more than usual this week - and am loving ILLiad even more.  Unlike the old OCLC command prompt method, you can step away for a few weeks and not have trouble remembering how to process things when you return.  Thankfully, it's a quiet week though, so it's not overwhelming to come back as it is during the semester if you have to take a few days.  However, I didn't miss having to get up this early.  Thank God for coffee.  Now if only I could get my Twitter back.  Cross your fingers for me.

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