Friday, June 15, 2007
SRP 2007 - First Book Non-Review
Empowering Your Library: A Guide to Improving Service, Productivity, & Participation
I attempted to read this book, I really did. I was hoping it would give me some practical ideas for improving customer service and motivating my staff. I was sorely disappointed to find it dry as toast - sort of like a really long reserve article for a library management class based solely on theory. After flipping through a couple of sections and reading bits and pieces, I gave up, feeling less than empowered.