Empowering Your Library: A Guide to Improving Service, Productivity, & Participation
Connie Christopher
71 pages
I attempted to read this book, I really did. I was hoping it would give me some practical ideas for improving customer service and motivating my staff. I was sorely disappointed to find it dry as toast - sort of like a really long reserve article for a library management class based solely on theory. After flipping through a couple of sections and reading bits and pieces, I gave up, feeling less than empowered.
Totals
Books: 3
Pages: 434
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